FAQs

What is La Cala’s dress code?

La Cala Resort is a Golf and Leisure complex, and therefore sports and casual wear are fine. However, for the comfort and enjoyment of all guests, we do ask that you wear shoes and shirts/tops at all times in public areas of the hotel. A specific golf dress code applies to La Cala Golf Club and it´s Courses.

In our restaurants, the dress code is smart casual.

Do I need a car at La Cala Resort?

It very much depends on your motivation for choosing La Cala Resort as your destination of choice.  If it’s to completely relax, unwind and switch off and your content to stay within the resort for the duration of your stay then you can arrange a transfer to and from your port of entry.  A minibus service operates from the hotel to the golf academy within the resort and during the months of July & August a shuttle operates to the beach clubs in our nearest village La Cala de Mijas. However if you want to explore a little then we strongly recommend you hire a car, both for your own convenience and so you can easily visit the surrounding beaches, countryside and towns. For more information about car hire, please contact reception.

Our terms for all rooms

• Our check in time is from 15:00. Rooms must be vacated by 12:00 noon on the day of departure. Based on availability, we will make every attempt to accommodate early arrivals and late departures. For early arrivals or late departures, we are delighted to offer you the following options:
  – We recommend reserving the prior night or an additional night to guarantee immediate access to your room upon arrival or past check-out time.
  – If you choose not to reserve, we will be glad to store your bags while you make use of our facilities.
• Cancellation and changes (except non refundable rates): you can cancel or change without cost up to five days before your scheduled arrival. If you cancel or change with less than five days’ notice, we will charge for the first night.
• No-shows are charged at the full reservation rate.
• Children: 1 child under 12 can stay free of charge in Bed & Breakfast in the Superior Rooms and Junior Suites in a sofa bed (baby cots subject to availability). The second child will have to pay a supplement. Please kindly note that neither extra beds nor baby cots can be added to the Classic Rooms.
• Credit cards: we accept American Express, Visa, Euro/MasterCard and Diners Club. We reserve the right to pre-authorise your credit card before check in.

Directions

See our pages on location.

Pool towels

When you check in with our team at the hotel, we will give you a ‘towel card’ in return for a 20€ deposit, a record of which will be kept on your room folio.  You exchange this card for a towel from the lifeguard who is at the pool. When you check out, return your “towel card” and we’ll return your deposit.

Internet – Wifi

Free Wi-Fi is available throughout the hotel and in the Club house area. Spanish legislation requires that all users are logged and therefore we will require you to provide some personal details in order to issue you with an access code for the network.

Restaurants

To ensure your preferred time and dining option, reservation are recommended.

For Special Dietary Needs, please let us know if you have any and we will endeavor to facilitate any requirements you may have.

The dress code for our restaurants is “smart casual”.

Visit our restaurants & bars section for more information.

Safe

Each room has a bedroom safe, which is free to use. We recommend that you store all personal valuables securely within it. If you have an item that you wish to secure but will not fit in the safe provided, please speak with a member of our team at the hotel front desk and we will secure it for you.

Parking

There is ample free parking adjacent to the hotel and in the overflow car park at our La Cala Golf Club facility.

Spa

See our Spa section for more information on the services and treatments available.

Transfers

There is no public transport except taxis to reach the resort.
La Cala Resort are pleased to offer a wide range of transportation and handling service options through our partners on the Costa del Sol Spain.
For details on rates and services available please contact a member of our La Cala Hotel team who will be delighted to assist you.

Things to do in the area?

It would be our pleasure to organize for you a private tour or a guide group excursion, and if you prefer to explore on your own, we do have all necessary information available.

As well we can offer you all information for cultural visits and excursions to: Ronda, Sevilla, Córdoba, Granada o Jerez:

• Museums
• Theaters & Shows
• Streetmarkets
• Theme Parks

Contact and bookings

Reservations for visits to the cultural monuments should be done in advance due to their high guest affluence. Please contact with reception to organize your stay: recepcion@lacala.com

Children entertainment in the surrounding areas

There’s a wide range of family attractions in the area. These include:
Water Parks in Mijas & Torremolinos, Fuengirola Zoo, Tivoli World Amusement Park in Benalmadena, various Bowling Alleys, the Sea Life Aquarium in Benalmadena Marina, the Selwo Safari Park in Estepona, many Multi-Cinema complexes with the latest releases in Spanish and English.

Shopping Centre’s

There are two principal supermarkets in La Cala de Mijas village (10 mins by car from the resort and on the coast). Supersol and Mercadona, both offer a wide range of products and are generally open from 10 am to 9 pm. Both will normally close on Sunday with the exception of Sundays in August.

In Fuengirola, Myramar shopping centre is open from 10 am to 10 pm.
In Marbella, La Cañada shopping centre is open from 10:00 am to 10:00 pm.
In Mijas-Costa & Puerto Banús, El Corte Inglés shopping centre is open from 10 am to 10 pm.

Markets and shopping

There is a market from 9:00 to 14:00 in Marbella on Mondays; in Fuengirola on Tuesdays; in La Cala de Mijas, Calahonda and Estepona on Wednesdays; in Torremolinos, San Pedro de Alcántara and Vélez Málaga on Thursdays; in Las Chapas, Benalmádena Costa, Casares and Sabinillas on Fridays; in La Cala de Mijas, Fuengirola, Puerto Banús and Benahavís on Saturdays; and, in Fuengirola, Torremolinos, Málaga, Estepona and Sabinillas, on Sundays.

Smoking policy

All bedrooms in La Cala Hotel are non-smoking. Smoking is permitted in some sections of our outdoor public areas in our restaurants and bars.

Pet policy

Arrangements must be made in advance. La Cala Hotel does not permit dogs in its hotel bedroom, excluding service dogs.

What to bring

We provide a robe and slippers for the spa. Please feel free to bring a bathing suit and a swim cap to enjoy our outdoor or indoor exercise pools. Shirts and closed-toe shoes must be worn in the fitness area.

Loss or damage

We regret that we cannot be responsible for any loss or damage to personal articles and valuables during your visit and suggest that you leave your valuables in the safe in your room or where appropriate in the hotel safe at reception.

Schedules

• Restaurant La Terraza (Hotel):

Breakfast: 7am – 10:30 am

Dinner: 7.00 pm – 10:30pm

• Restaurant Clubhouse:

Breakfast: 8am – 12pm

• Reception: 24 hrs.

Guest Experience

Arrival

Upon arrival at the clubhouse please head to the Golf Shop Reception and our team will check you in and show you to the buggy staging area where you will be able to pick up your buggy 20 minutes before your tee time (10 minutes before in the first tee time of the day).

Before Your Round

Before teeing off, why not enjoy a coffee or a light bite on our terrace or make your way to the Golf Academy where you can warm up before your round. We also have fully equipped changing rooms with individual lockers so that you can store your belongings and we provide complimentary towels.

On the Golf Course

Our Player Assistants will let you know the day’s pin positions along with one or two tips to maintain the pace of play and any special notices for the day. The Player Assistants will also be on hand to make sure that your day is as enjoyable as possible by ensuring that all golfers maintain the pace of play.
We also have a buggy bar that will be on hand serving a selection of drinks and snacks to ensure that you can experience your best golf with us here at La Cala.

After Your Round

After a fine day on the golf course, you are welcome to take your buggy to your car to unload your equipment before heading back to the clubhouse where you can enjoy a drink and a meal with stunning views of the golf course.

Important information & regulations

• The Spa can be reached by phone at 952 669 010, from a guest room at 9010 or by email at spa@lacala.com
• Hours of operation are from 10am to 8pm daily
• All treatments require prior appointment
• Cancellations or rescheduling must be made at least 24 hours in advance to avoid being charged in-full
• All guests must wear non-slip footwear, bathing suit and swim cap
• Cameras and mobile phones are strictly prohibited within the facilities
• The company reserves the right to refuse admission
• Neither the company nor its representatives will be held responsible for any loss of or damage to personal items
• All prices include applicable taxes
• The minimum age for Spa access is 16. Hotel guests from 12 to 15 years of age may only use the indoor swimming pool from 11am to 3pm, provided that they are supervised by a responsible adult.

Bank Accounts

One of the first things you need to do when you have decided to buy in Spain is to open a Spanish bank account. It is also imperative to obtain an N.I.E. number (Spanish tax identity number) when purchasing property. Our Property Services Department can help you with this.

Telephone Internet and Broadband Connection

Each property is prepared for private telephone, community broadband and television connections.

After sales services

La Cala Resort can provide numerous services to property owners such as: cleaning, laundry, baby-sitting, catering, interior decorating, property maintenance, rental programme, etc.

Mortgages

If you need finance to purchase your property, there are several different options available to you, both in Spain and abroad.
If you decide to raise the funds abroad, you can do so by either re-mortgaging an existing property or by taking out a personal loan.
Alternatively, you may wish to consider securing the funds for completion through a Spanish mortgage.
There are virtually no exchange controls in Spain, which means that whether resident or not, you are free to obtain a loan or mortgage against your property in any currency and from any bank in the world. At the moment Spanish banks offer competitive mortgages with low interest rates to both residents and non-residents.

Community fees

The owners of some properties share common amenities with others such as landscaped gardens, swimming pools, on-site pool facilities, parking areas, lifts, security, etc.
The legal instrument that enables these common facilities to be managed and maintained is the ‘Community of Owners’.
The owner of each property is responsible for paying a proportion of the total annual costs borne by the Community.
A Community does have its own statutes which set out the rules governing it and these will bind you as the owner of a property in the Community.

Schools

There are recognised national and international private and public schools close-by.

Children entertainment in the surrounding areas

There’s a wide range of family attractions in the area. These include:
Water Parks in Mijas & Torremolinos, Fuengirola Zoo, Tivoli World Amusement Park in Benalmadena, various Bowling Alleys, the Sea Life Aquarium in Benalmadena Marina, the Selwo Safari Park in Estepona, many Multi-Cinema complexes with the latest releases in Spanish and English.

Shopping Facilities

There is a selection of modern, large shopping complexes nearby. These include: the Miramar Shopping Center in Fuengirola, La Cañada in Marbella and Plaza Mayor near Malaga airport. Supermarkets, restaurants, bars, banks and shops are located in the nearby town of La Cala, only 7 minutes away.

Beach

La Cala de Mijas offer very good quality beaches, some of them with blue flags, which are awarded for complying with water quality and environmental management standards as well as for the provision of security and services.

Pets

Pets are always allowed under the community regulations. There are also commercial pet kennels in the area.